WARRANTY
We have a thirty day warranty which can be extended up to a year during checkout if the additional insurance plan is purchased. In the event of a defect, please contact us immediately and send us a picture and or/video highlighting the problem. Our customer support team will see if it is something that we are able to help you fix or simply replace a new unit for you if we cannot trouble shoot it from afar. Please send a clear video showing the issue for our tech team to review on the contact field in the troubleshooting page.
For refunds & replacements, we will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If the refund is not accepted, you will be responsible for the cost of shipping the fan back to you.
For replacements, we will send you a tracking label to the email address on file through your order. Once we receive the unit back and inspect it, we will send a new replacement. We must receive your unit back before sending out a new replacement.
We are not responsible for lost packages showing "delivered" by the courier. Currently we are only able to accept returns sent to Las Vegas, Nevada. International buyers will need to return their order to our Las Vegas address.