Refund policy

Last updated: September 27, 2026

We want you to love your Venty. If you don't, you can return it within 30 days of delivery under the terms below. This policy is part of our Terms of Service.

30-Day Returns

  • Timing: request a return within 30 days of delivery by emailing support@ventyfan.com with your name, order number, and the reason for the return. We will reply with return instructions. Returns sent without contacting us first may be delayed or refused.
  • Condition: items must be in like-new condition, with the original packaging and all included parts and accessories (for example, the remote, cable, carrying case, or CozyCase), and with proof of purchase. We may refuse returns that are incomplete, damaged, or show more than normal use, or refund only a partial amount for them.
  • Return shipping: you are responsible for the cost of shipping the return to us. We recommend a trackable service, because we are not responsible for returns lost in transit to us.
  • Shipping charges are non-refundable on non-defective returns. If your order shipped free, we will deduct $9.99 (U.S.), or the international shipping charge shown at checkout, from your refund. The same deduction applies if you return part of an order and the items you keep fall below the free-shipping minimum.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 14 days of receipt. Your bank or card issuer may take additional time to post the credit.

If a return is not approved, we will ship the item back to you at your expense, or hold it for 30 days for you to arrange pickup. After that, it may be disposed of.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@ventyfan.com within 7 days of delivery with your order number and clear photos or a video of the problem. Please keep the item and packaging until we reply.

We will troubleshoot with you, or send a prepaid return label and ship a replacement once we receive the original. If no replacement is available, we will refund you. We cover return shipping in these cases. For damaged, defective, or incorrect items, refunds include the full amount paid, including original shipping.

Problems that appear after the first 7 days are handled under our one-year Limited Warranty. See also our Warranty page.

Lost or Stolen Packages

If tracking shows your package was delivered but you can't find it, check with neighbors and your building's mail area, and contact us within 7 days of the delivery date. We will help you file a claim with the carrier. We are not responsible for packages that the carrier confirms as delivered to the address provided at checkout. Any optional shipping protection purchased at checkout is handled under its own terms.

Order Cancellations

We ship quickly, so we can't guarantee that an order can be canceled once it is placed. If it has not shipped yet, email us right away and we will try to cancel it. If it has already shipped, you can return it under this policy.

You may cancel a pre-order or back-ordered item at any time before it ships, for a full refund. Refunds for canceled orders are issued within 7 working days. For card payments, the credit will appear within one billing cycle.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us because of an incorrect address, we will refund the purchase price. We will deduct the original shipping cost, return shipping charges, and any non-refundable duties or taxes.

International Returns

All returns must be sent to our Las Vegas, Nevada address. International customers are responsible for return shipping, and for any customs, duties, and brokerage fees on the return. Duties and taxes paid on the original order are not refundable by us, but you may be able to reclaim them from your local customs authority.

If you live in the EU, UK, or another country that gives you statutory withdrawal or guarantee rights, those rights apply in addition to this policy.

Purchases From Other Retailers

Products bought from Amazon, TikTok Shop, or other retailers must be returned under that retailer's return policy. Our Limited Warranty still applies to purchases from authorized sellers.

Return Address

Only send returns after contacting us for instructions:
Venty Returns
6900 Westcliff Dr., Ste 503
Las Vegas, NV 89145

Questions

Email support@ventyfan.com.