WARRANTY

Every Venty product comes with a free one-year Limited Warranty from the date of delivery, provided by In Poor Taste LLC d/b/a Venty, 6900 Westcliff Dr., Ste 503, Las Vegas, NV 89145, support@ventyfan.com. There is no charge and no paid plan required.

What is covered

Defects in materials and workmanship under normal household use, for products bought from ventyfan.com or an authorized Venty seller. If a covered defect appears, we will, at our option, repair the product, replace it with the same or a comparable model, or refund the purchase price.

What is not covered

Normal wear and tear, cosmetic damage, or gradual battery capacity loss; damage from accidents, drops, liquid, misuse, or failing to follow instructions and safety warnings; use of incompatible chargers, cables, extension cords, power strips, or improper voltage; commercial use; damage caused by repairs or modifications not made or authorized by us; consumables such as aromatherapy tabs; and products from unauthorized sellers.

How to make a claim

Email support@ventyfan.com with your order number, a description of the problem, and a clear photo or video. You can also use the contact form on our troubleshooting page. Our team may troubleshoot with you first. If a return is needed, we will send a prepaid return label for U.S. orders; outside the U.S., you pay shipping to us and we pay to ship the repaired or replacement product back. We must receive and inspect the product before sending a replacement or issuing a refund.

Implied warranties are limited to the one-year warranty period, and we are not liable for incidental or consequential damages except for personal injury. Some states do not allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. The full warranty terms are in Section 7 of our Terms of Service. For returns within 30 days, see our Refund Policy.