Shipping policy
Last updated: September 27, 2026
Processing Time
In-stock orders usually ship within 1 to 2 business days (Monday through Friday, excluding U.S. holidays). You will receive a shipping confirmation email with tracking when your order ships. Please allow up to 48 hours for tracking to update.
U.S. Shipping Rates and Delivery Times
- Free standard shipping on U.S. orders over $100, after discounts and before taxes. If a different threshold is shown at checkout, the checkout threshold applies.
- $9.99 flat-rate standard shipping on U.S. orders of $100 or less.
- Contiguous U.S.: typically 3 to 7 business days after shipment.
- Alaska and Hawaii: may take an extra 7 to 10 business days. Additional charges, if any, are shown at checkout.
Delivery times are estimates, not guarantees. Carrier delays, weather, and peak seasons can affect them.
International Shipping
We ship to many countries. Available shipping methods, rates, and estimated delivery times for your address are shown at checkout.
Unless checkout shows that duties and taxes are included, you are responsible for any import duties, taxes, and brokerage fees charged by your country. These are not refundable if you refuse the package.
Pre-Orders and Back-Orders
If a product is on pre-order or back-order, its estimated ship date is shown on the product page and at checkout. Orders with both in-stock and pre-order items may ship together when all items are available, unless we tell you otherwise.
If we can't ship by the estimated date, we will email you before that date with a revised date and the option to cancel for a full refund. If the revised date is within 30 days of the original date and you don't cancel, we will treat that as your consent to the delay. For any longer or indefinite delay, we will cancel your order and refund you unless you expressly agree to wait.
You may cancel a pre-order or back-order at any time before it ships by emailing support@ventyfan.com. Refunds for canceled orders are issued within 7 working days. For card payments, the credit will appear within one billing cycle.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us right away. We will try to update the address before the order ships, but we can't guarantee it.
Lost, Stolen, or Damaged Packages
If your package is marked delivered but you can't find it, or it arrives damaged, contact us within 7 days of the delivery date at support@ventyfan.com. We will help you file a claim with the carrier.
If your tracking has not updated for 7 or more days, contact us and we will investigate with the carrier.
Title and risk of loss pass to you when we deliver your order to the carrier, as described in our Terms of Service. Optional shipping protection, if offered at checkout, is handled under its own terms.
Questions
Track your order here, or email support@ventyfan.com with your name and order number.