Terms of service

Last updated: September 27, 2026

These Terms of Service ("Terms") are a binding agreement between you and In Poor Taste LLC, a Nevada limited liability company doing business as Venty ("Venty," "we," "us," or "our"). They govern your use of www.ventyfan.com (the "Site") and your purchase of our products, including the Venty Fan, Venty Clip Fan, Venty CozyPod, and accessories (the "Products"). Together, the Site and our related services are the "Services."

PLEASE READ SECTION 19 CAREFULLY. IT REQUIRES YOU TO RESOLVE MOST DISPUTES WITH US THROUGH INDIVIDUAL BINDING ARBITRATION, NOT IN COURT. IT ALSO WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS, AS DESCRIBED IN SECTION 19.

By placing an order or using the Services, you agree to these Terms and to our Refund Policy and Shipping Policy, which are part of these Terms.

Our Privacy Policy and Cookie Policy explain our data practices and are not part of this contract.

If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. The Products are sold for personal, household use. We may refuse or cancel orders we reasonably believe are placed for resale or by unauthorized resellers.

2. Orders and Acceptance

Your order is an offer to buy. Our order confirmation email acknowledges that we received your order but does not mean we accepted it. A contract is formed only when we ship the Products.

We may refuse, limit, or cancel any order for any lawful reason, including:

  • suspected fraud or unauthorized activity;
  • quantity limits;
  • errors in pricing, product information, or availability; and
  • failure to verify payment or address details.

If we cancel after you have been charged, we will refund the amount charged.

3. Prices, Promotions, and Payment

Prices are shown in the currency displayed at checkout. They do not include applicable taxes and shipping charges, which are shown before you pay. We may change prices at any time. A change does not affect orders we have already accepted.

From time to time we test different prices, offers, bundles, and site features, so different customers may see different prices or promotions at different times. Promotions and discount codes are subject to their stated terms. Unless stated otherwise, they cannot be combined, have no cash value, and may be limited to one use per customer, household, email, payment method, or address. Price and offer tests are assigned randomly and are not based on your personal data. We may change or end any promotion at any time, and void codes that are misused, shared publicly without authorization, or obtained by fraud.

If a Product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you, even after confirmation. You authorize us and our payment processors to charge your selected payment method for the full amount of your order.

4. Shipping, Title, and Risk of Loss

Shipping is governed by our Shipping Policy. Title to the Products and risk of loss pass to you when we deliver the Products to the carrier. If a package is lost or damaged in transit, contact us within the time stated in our Shipping Policy and we will help you file a claim with the carrier. Any optional shipping protection offered at checkout is provided under its own terms.

5. Pre-Orders and Back-Orders

Some Products may be offered for pre-order or on back-order. We will show an estimated ship date when you order.

If we can't ship by the estimated date, we will email you before that date with a revised date and the option to cancel for a full refund. If the revised date is within 30 days of the original date and you don't cancel, we will treat that as your consent to the delay. For any longer or indefinite delay, we will cancel your order and refund you unless you expressly agree to wait.

You may cancel a pre-order or back-order at any time before it ships by contacting support@ventyfan.com. Refunds for canceled orders are issued within 7 working days. For card payments, the credit will appear within one billing cycle.

6. Returns and Refunds

Returns, refunds, and cancellations are governed by our Refund Policy.

7. Limited Warranty

Warrantor. This warranty is provided by In Poor Taste LLC d/b/a Venty, 6900 Westcliff Dr., Ste 503, Las Vegas, NV 89145, support@ventyfan.com.

What is covered. Venty warrants to the original purchaser that each Product bought from the Site or an authorized Venty seller will be free from defects in materials and workmanship under normal household use for one (1) year from the date of delivery (the "Warranty Period"). There is no charge for this warranty.

What we will do. If a covered defect appears during the Warranty Period, we will, at our option, repair the Product, replace it with the same or a comparable model, or refund the purchase price. A replacement Product is covered for the rest of the original Warranty Period.

What is not covered. This warranty does not cover:

  • normal wear and tear, cosmetic damage, or gradual battery capacity loss from normal use;
  • damage from accidents, drops, liquid, misuse, abuse, or neglect, or from failing to follow the instructions and safety warnings;
  • use of incompatible chargers, cables, extension cords, power strips, or improper voltage;
  • commercial use;
  • damage caused by repairs or modifications not made or authorized by us;
  • consumable items, such as aromatherapy tabs; and
  • Products bought from unauthorized sellers or with the serial number removed.

How to make a claim.

  1. Email support@ventyfan.com during the Warranty Period with your order number, a description of the problem, and a photo or video showing it.
  2. Our team may troubleshoot with you first.
  3. If a return is needed, we will provide a prepaid return label for U.S. orders. Outside the U.S., you pay shipping to us, and we pay to ship the repaired or replacement Product back to you. We must receive and inspect the Product before we send a replacement or issue a refund.

Limits.

  • ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
  • REPAIR, REPLACEMENT, OR REFUND IS YOUR SOLE REMEDY UNDER THIS WARRANTY.
  • WE ARE NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXCEPT FOR PERSONAL INJURY.

Some states do not allow limits on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

8. Product Safety and Proper Use

Read and follow all instructions, warnings, and manuals included with or posted for each Product.

Venty CozyPod and other heaters:

  • Plug directly into a properly working, grounded, 3-prong 120V wall outlet.
  • Never use with an extension cord, power strip, or adapter.
  • Keep at least 3 feet away from bedding, curtains, furniture, paper, and other flammable materials.
  • Never cover the heater.
  • Do not use in bathrooms, near water, or in wet areas.
  • Keep children and pets away and supervise use around them.
  • Unplug when not in use.

Rechargeable Products:

  • Use only the supplied or a compatible cable and charger.
  • Do not puncture, crush, or expose the Product to high heat.
  • Follow airline rules for carrying batteries.

Aromatherapy tabs:

  • For use only in the Venty Clip Fan scented faceplate.
  • Not for ingestion.
  • Keep out of reach of children and pets.
  • Discontinue use if irritation occurs.

You are responsible for using the Products safely and as intended.

9. Disclaimer

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES AS TO THE SITE, INCLUDING NON-INFRINGEMENT. For Products, our only express warranty is the Limited Warranty in Section 7, and any implied warranties are limited as stated there. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components. Product images are for illustration, and colors and dimensions may vary slightly.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  1. VENTY AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PRODUCTS, THE SERVICES, OR THESE TERMS; AND
  2. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO A PRODUCT OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR $100 IF THE CLAIM DOES NOT RELATE TO A PURCHASE.

These limits apply to all theories of liability. They do not limit liability for death or personal injury, for fraud, or for anything else that cannot be limited under applicable law.

11. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Venty and its members, managers, employees, and agents from any claims, losses, and expenses (including reasonable attorneys' fees) arising from:

  • your misuse of the Products or Services;
  • your violation of these Terms; or
  • your violation of any law or third-party right.

This Section does not apply to any review or other communication protected by the Consumer Review Fairness Act, or to claims arising from our own negligence.

12. Use of the Site

You may use the Site only for lawful, personal, non-commercial purposes. You agree not to:

  • copy, scrape, or harvest Site content or data by automated means;
  • interfere with or attempt to gain unauthorized access to the Site or its systems;
  • use the Site to transmit malware or unlawful content;
  • impersonate anyone; or
  • use the Site in any way that violates law or these Terms.

If you create an account, you are responsible for keeping your login credentials secure and for activity under your account. We may suspend or terminate access to the Services for any violation.

13. Intellectual Property

The Site, its content, and the Venty name, logos, product designs, and other marks are owned by or licensed to us and protected by trademark, copyright, patent, and other laws. We grant you a limited, revocable, non-transferable license to use the Site for personal shopping. No other rights are granted. See our Patents page for patent information.

14. Reviews, Feedback, and Submissions

You may post honest reviews of our Products, including negative ones. Nothing in these Terms limits your right to do so.

By submitting a review, photo, video, comment, idea, or other content ("Submissions"), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, edit (for length, clarity, or to remove unlawful content, but not to change the meaning of your review), publish, and display it, along with your first name or username, in any media.

You represent that:

  • your Submissions are your own honest opinions and experiences;
  • you have all rights needed to share them; and
  • you have disclosed any material connection to Venty, such as receiving a free product, payment, or affiliate commission.

We may remove Submissions that are unlawful, obscene, harassing, infringing, spam, or unrelated to the Product. We do not remove reviews because they are negative. We are not obligated to pay for or keep Submissions confidential.

15. Chargebacks and Payment Disputes

If you have a problem with an order, please contact us at support@ventyfan.com first. Most issues can be resolved faster than through a bank dispute. This request does not limit any rights you have under the law or your card agreement. If a chargeback is filed, we may provide your order, delivery, and communication records to the payment processor. We may also decline future orders from accounts associated with chargebacks we reasonably determine to be fraudulent.

16. Text Message Program

By opting in to Venty text messages, you agree to receive recurring automated marketing and informational text messages (SMS/MMS) from Venty at the mobile number you provide, such as offers, product news, and cart reminders.

  • Consent is not a condition of purchase.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, or tell us in any other reasonable way (including by email to support@ventyfan.com), and we will stop within the time required by law. You will receive one message confirming your opt-out.
  • Reply HELP for help, or email support@ventyfan.com.
  • Carriers are not liable for delayed or undelivered messages. We may change the phone number or short code we use and will notify you if we do.
  • You confirm you are the account holder or authorized user of the mobile number you provide. You agree to notify us if you give up or change that number.

Our Privacy Policy explains how we handle your information. Mobile opt-in data is never sold or shared with third parties for their marketing purposes.

17. Electronic Communications

You consent to receive agreements, notices, disclosures, receipts, and other communications from us electronically, by email or by posting on the Site. You agree that these electronic communications satisfy any legal requirement that they be in writing.

18. Events Beyond Our Control

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including:

  • natural disasters, epidemics, fire, flood, or severe weather;
  • war, terrorism, riots, or civil unrest;
  • labor disputes;
  • carrier, port, or customs delays;
  • supplier failures;
  • utility or internet outages; and
  • government actions, tariffs, or trade restrictions.

We will notify you and give you the cancellation rights required by law.

19. Dispute Resolution and Binding Arbitration

19.1 Informal resolution first. Before starting arbitration or a small claims case, you and we each agree to try to resolve any dispute informally. The party with the dispute must send a written notice by email to support@ventyfan.com (for notices to us) or to the email on your order (for notices to you). The notice must include:

  • your name, address, and email;
  • your order number, if any;
  • a description of the dispute; and
  • the relief requested.

The parties will then negotiate in good faith for 60 days. During that time, the statute of limitations and any filing-fee deadlines are paused.

19.2 Agreement to arbitrate. Except as provided in Section 19.3, you and Venty agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Products, the Services, our marketing or text messages, or your relationship with us, whether based in contract, tort, statute, or any other legal theory ("Dispute"), will be resolved by final and binding individual arbitration. The arbitrator, not a court, will decide all questions about the scope, validity, enforceability, or arbitrability of this Section 19, except as stated in Section 19.5. The Federal Arbitration Act governs this Section 19.

19.3 Exceptions. Either party may:

  1. bring an individual claim in small claims court if it qualifies and stays there;
  2. seek injunctive relief in court for infringement or misuse of intellectual property; or
  3. bring an issue to the attention of a government agency.

19.4 Rules, fees, and location.

  • The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. The rules are available at www.adr.org.
  • Fees are allocated under the AAA Consumer Arbitration Rules, which generally limit the consumer's share of filing fees.
  • For claims of $10,000 or less, you may choose whether the arbitration is decided on written submissions only, by telephone or video hearing, or in person.
  • Any in-person hearing will take place in the county where you live or in Clark County, Nevada, at your choice.
  • The arbitrator may award the same individual relief a court could, and must issue a reasoned written decision. Any award may be entered in any court with jurisdiction.
  • If the arbitrator finds a claim frivolous or brought for an improper purpose, fees will be allocated as the AAA rules allow.

19.5 Class action and jury trial waiver. YOU AND VENTY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only to the individual party seeking it and only as needed for that party's individual claim. YOU AND VENTY EACH WAIVE THE RIGHT TO A JURY TRIAL. Any claim for public injunctive relief will be severed, stayed until the individual arbitration is complete, and decided by a court. If this class waiver is found unenforceable as to any claim, that claim must be severed and decided by a court after the individual arbitrable claims are resolved. Only a court may decide the enforceability of this Section 19.5.

19.6 Mass arbitration. If 25 or more similar arbitration demands against Venty are filed by or with the help of the same or coordinated counsel or organizations, the AAA's Mass Arbitration Supplementary Rules will apply. The parties agree that the demands may be administered in batches as those rules permit. The statute of limitations for any demand awaiting administration is paused. Both parties agree to cooperate in good faith so the process is efficient and fair.

19.7 30-day right to opt out. You may opt out of this agreement to arbitrate by emailing support@ventyfan.com with the subject line "Arbitration Opt-Out" within 30 days after you place your first order. Include your name, address, email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

19.8 Changes. If we make a material change to this Section 19, you may reject it by emailing us within 30 days of the change. The version of Section 19 in effect before the change will then continue to apply to you.

19.9 Severability. If any part of this Section 19 is found unenforceable, the rest will remain in effect, except as provided in Section 19.5.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Nevada and applicable U.S. federal law, without regard to conflict-of-law rules. This does not deprive you of any mandatory protections of the law of the state or country where you live. For any Dispute not subject to arbitration, you and we agree to the exclusive jurisdiction and venue of the state and federal courts in Clark County, Nevada, except for small claims cases, which may be brought where you live.

21. Changes to These Terms

We may update these Terms from time to time by posting a new version with a new "Last updated" date. Changes apply to orders placed and use of the Services after the date they are posted. The Terms in effect when you placed an order apply to that order.

22. General

  • These Terms and the policies they reference are the entire agreement between you and us about their subject matter.
  • If any provision is found unenforceable, the rest remain in effect.
  • Our failure to enforce a provision is not a waiver.
  • You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Headings are for convenience only.
  • Nothing in these Terms creates a partnership, agency, or employment relationship.

23. State-Specific Notices

California. Under California Civil Code Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

New Jersey. If you are a New Jersey resident, Sections 9 and 11, the exclusion of punitive damages in Section 10, and the damages cap in Section 10 do not apply to you.

24. Contact Us

In Poor Taste LLC d/b/a Venty
6900 Westcliff Dr., Ste 503
Las Vegas, NV 89145
support@ventyfan.com